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Testimonials

As a company, nothing makes us as a company happier than know we have made our customers lives better, easier, and less stressful. The testimonials below come directly from our clients through our Smile Back Customer Satisfaction program and remind us why we do what we do.  This Satisfaction rating is always live on our site, at the bottom of each page.

William jumped right in and had my issue resolved in minutes! thanks for such a great team!

Christy F.

Anytime that I have an issue, I can count on your team to address and solve that issue in a very timely manner. I’ve had nothing but great experiences with your team and they are a delight to work with.

Chenslee A.

Josh worked really well when I conferenced in our softpro rep to solve the matter in a timely manner. Great at addressing the problem and fixing straight away, with a pleasant attitude.

Kathryn H.

Andrew was responsive instantly and followed up to be sure everything was working well, even on a Saturday.

Priscilla E.

William was able to help me resolve the issue in a timely manner!

Ashley L

Fast response & fast fix!

Al C

You’re team does a great job, all the time, every time.

Chenslee A.

Tech was very prompt, kind and knowledgeable about my situation.He resolved our issue and saved my accounting system from crash! THANK YOU! Would highly recommend to anyone!

April G.

quick response!

Tina S.

Very fast and effective. Up and running in moments

Kelly A.

“Great. Quick response from Devin. Thank you
Damien”

Damien O.

Got to my issue right away and gave me clear instructions on how to get what I needed.

Doug T.

Quick response and alerted me to issues even before I knew they existed.

Jeff P.

Fast service. Conscious that I was working and when would be a good time.

Mitch L.

Very helpful and patient

Zachary P.

Great attitude. Nice to know no matter what people care

Marcy D.

they took over, had it fixed in minutes. Awesome Sauce!

Mike G.

Devin was helpful in explaining exactly what was going on and what to look for in order to solve the issue

Christy K.

The team was very helpful and had a very quick response. They got us up and running in no time.

David L.

Thank you for such a quick response!

Rebecca H.

Thank you for such a quick response!

Rebecca H.

Thank you for such a quick response!

Rebecca H.

Andrew Birch is always a pleasure to work with.

Michael R.

Andrew is awesome to work with. Never makes you feel like you are not as smart as he is. And he is way more superior when it comes to computer issues.

Sharon N.

Extremely happy with the promptness of responding to and fixing the problems I have been experiencing following installation of new printer .

Ty

Thanks for the fast help. Cheers!s.

Sam F.

 Quick and accurate service

David L.

Thank you, Devin, for working all day to get the Dilworth office’s internet back up!

Nicole A.

Alan was very professional and corrected my issues with minimum down time for me.

Mike S.

Was great until I broke it again.

Sharon N.

Devin is always professional and efficient. We appreciate him!

Stacey H.

Andrew is awesome to work with. Never makes you feel like you are not as smart as he is. And he is way more superior when it comes to computer issues.

Sharon N.

William got me logged into my email on a new computer in less than 30 seconds

Michael P.

Quick, professional help!

Mike S.

“My situation was solved quickly and with no down time!!
Thank you”

David L.

Devin rules \m/ >.< \m/

Craig H.

Devin fixed my issue almost immediately and quickly and he was very pleasant to speak with!

Rachel T.

Excellent help!!!

David L.

The problem was fixed very quickly making my job a lot more efficient

Robert M.

I was on the road and despite no specific instructions being left you knew my organization practices well enough to know that this was something out of the ordinary and should be double-checked.

Tim C.

Fast response and friendly troubleshooting.

Scott L.

You’re team is amazing.

Chenslee A.

Quick response!

Stephan R.

“My issue was resolved fast with explanation.
Technician was courteous, polite, patient, and respectful which bodes well when being tutored.”

Richard H,

William spent a lot of time resolving the issues that could be resolved and advising me as soon as possible of those issues that needed to be resolved with hardware. Great IT experience in troubleshooting my issues!

Mike S.

4 secs

Average Waiting Time

460

Reactive Tickets Closed

95%

Same Day Fix (Calls)

77.44%

Same Day Fix(All)

100%

Overall SLA’s Met

97.5%

Client Satisfaction

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