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704-200-2024 [email protected]

Managed Services

Looking for Information Systems support around the Charlotte area?

Here at ITLogix, we aim to provide you and your business with friendly and professional IT support and managed services. ITLogix provides services to companies in Charlotte, Huntersville, Concord, Gastonia, Rock Hill and Fort Mill. We take a holistic approach to our support by focusing on the maintenance of servers and workstations, monitoring the dark web and informing employees about cybersecurity. With all of our services, we provide accountability and documentation that is shared directly with you.

 

  • Disaster Avoidance – Most IT providers are focused on recovery, whereas we focus on avoiding the disaster with a layer security approach.
  • Workstation Backup – we do provide backup and disaster recovery of servers and critical workstations.
  • Team approach –  We bring a team of IT support professionals to the table. With this approach, we are able to support you in a more efficient manner without gaps in support times or knowledge through collaboration.
  • Vendor Management – Whether it’s your copier, internet or accounting software supplier, we act as your Director of IT to advocate your needs and ensure you have everything you need for your company to function properly.
  • Contracts – Unlike most of our competitors, we have month to month contracts. Our goal is to earn your business every month, as we are confident that our proactive team-based support will keep you invested in our partnership.

ITLogix isn’t just a typical “helpdesk” company that responds to issues as they come up. They took a holistic and proactive approach with setting up our domain and network with tools and protections in place to keep us from the constant fire drills that most companies have with their IT. Andrew also brings a breadth of knowledge that extends far beyond desktop support. He has helped us with some of our custom programming and database work and I know many firms that offer IT support services can’t go that deep in those areas.

Dan Wray

CFO, FHG Inc.

1.5 secs

Average Waiting Time

504

Reactive Tickets Closed

91.87%

Same Day Fix (Calls)

88.92%

Same Day Fix(All)

100%

Overall SLA's Met

100%

Client Satisfaction